Forum Discussion
Very Frustrating
I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service with them and even that is proving to be impossible. Callbacks are promised but then they say they are all booked up, try again tomorrow. I’m going over to Rogers. At least I spoke with a human - hard to understand but nevertheless. I so dislike dealing with virtual Almost Intelligent assistants. I understand by switching to Rogers, using my same numbers that the cancellation is effective immediately. I have been with Telus for almost 30 years. Too bad Telus. By the way, their exclusive partnership program is nothing special - just some fancy enticing words.
11 Replies
You say I should be able to see personal message on this forum but I don’t see it.
I have not received any private message. Where can I find it? Email? Text? Telus app? It’s no where.
TELUS_SupportOfficial Support Team
In the top right corner next to your profile picture you should see a little envelope icon. This is your Inbox so if you click on that, it should take you to our message. Feel free to reply at your earliest convenience.
Where? My email?
I hope others can see this response. I can’t believe that Telus cares so little about customer retention. I’m going to suggest a bot wrote the reply. As far as the EPP goes it is quite useless. People feel privileged to be in it. It’s not very special. Good luck Telus. I think you’re going to need. And try to employ more humans.
- TELUS_Support
We do care but we'll need more information in order to assist you, which we can't do here for privacy/security reasons. We'll send you a private message soon and we'll be happy to review your situation, thanks !
- TELUS_Support
Hello Marlene5, we're sorry to see you leave and we'll be here if you need anything else. The EPP offers are frequently changing but they do offer a discount so send us a private message here if you want us to look into it, thanks !
So where is the private message. Pretty sure you’re still a bot.
- TELUS_Support
It was sent 20 minutes ago.
