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Using an eSim voucher
Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?
- Have been through this and I think figured things out now.
1) eSim voucher does NOT come by email - card is MAILED to your address
2) BEFORE using the QR code on the eSim voucher card you receive (I am assuming you have an existing cellular plan you were using on another phone, which means you already have an active SIM card for your account) you need to enter the new 19-digit eSim number from your card and SWAP SIM cards in use for your account. You can do this yourself online at TELUS website, or call the phone number on back of your eSim card for support. I called Support and got a nearly immediate answer and assistance from a live person.
3) QR code can be scanned only ONCE
There was a technical problem with getting my eSim going, but TELUS network support fixed that behind the sceneS in a couple of hours. Phone now works great and 5G is FAST! Loving my new iPhone 14 Pro on the TELUS network!
E-sim suppose to be sent instantly my email. I am still waiting to get it and it's been 2 weeks. Can't count on horrible customer service that does not reply to emails and nobody answers the phone !
I have 1 year left > I do not want to hear name telus after that
Have been through this and I think figured things out now.
1) eSim voucher does NOT come by email - card is MAILED to your address
2) BEFORE using the QR code on the eSim voucher card you receive (I am assuming you have an existing cellular plan you were using on another phone, which means you already have an active SIM card for your account) you need to enter the new 19-digit eSim number from your card and SWAP SIM cards in use for your account. You can do this yourself online at TELUS website, or call the phone number on back of your eSim card for support. I called Support and got a nearly immediate answer and assistance from a live person.
3) QR code can be scanned only ONCE
There was a technical problem with getting my eSim going, but TELUS network support fixed that behind the sceneS in a couple of hours. Phone now works great and 5G is FAST! Loving my new iPhone 14 Pro on the TELUS network!
1) eSim voucher does NOT come by email - card is MAILED to your address
2) BEFORE using the QR code on the eSim voucher card you receive (I am assuming you have an existing cellular plan you were using on another phone, which means you already have an active SIM card for your account) you need to enter the new 19-digit eSim number from your card and SWAP SIM cards in use for your account. You can do this yourself online at TELUS website, or call the phone number on back of your eSim card for support. I called Support and got a nearly immediate answer and assistance from a live person.
3) QR code can be scanned only ONCE
There was a technical problem with getting my eSim going, but TELUS network support fixed that behind the sceneS in a couple of hours. Phone now works great and 5G is FAST! Loving my new iPhone 14 Pro on the TELUS network!
