Forum Discussion
Solved
use existing balance on prepaid plan
I paid 2 days late on Feb 12, 2026 for my prepaid plan instead of Feb 10 and the account has not been activated; I can't use the phone. It is impossible to talk to anyone, and I don't know how to u...
Hey! for TELUS Prepaid users, you can call #123, and the automated assistant can help you renew your monthly plan, as long as the account has enough credit. Hope this helps!
alexmolloy
TELUS Team Member
TELUS Team MemberHey! for TELUS Prepaid users, you can call #123, and the automated assistant can help you renew your monthly plan, as long as the account has enough credit. Hope this helps!
Thank you …
