Forum Discussion
UPS Lost phone
UPS lost my phone 5 months ago and I am still paying for the lost phone each month. UPS has proof the driver delivered to a completely wrong address. The driver went back to get the phone and the pers...
I am waiting for a manager to call me back. UPS told me Telus had to submit a claim. When I called UPS, they told me the address they delivered it to and I told them that is not my address. The driver tried to retrieve the phone from the address they wrongfully delivered to and could not retrieve it. This is a problem between UPS and Telus with me stuck in the middle. Two big companies that should figure this out and fix it, reimburse me all the money I am owed and stop stressing me out. When the manager calls, I really hope this is rectified.
- This happened to me May 28th, but my phone never made it out of the UPS station. Lost phone and Telus opened a case and won't send me a new phone till they figure it out! 15 emails, 15 phone calls, hours wasted talking to polite clueless call centre people. I am disgusted with Telus. 20 years I have been a loyal customer and they can't even have a human reach out to call or email a solution.
Customer service slid to where I'm posting on social media in order to get some one to assist! May 28- July 4th and still no phone. Sad.
