UPS lost my phone

I talked to both and all the escalation team did was make a bunch of empty promises and tell you that oh they’ll fix it will call you back in 24 hours and then they don’t call you back and To honestly tell us is probably waiting for an invoice because they want to be billed from UPS right so if UPS doesn’t send over that that invoice tell us won’t do the investigation right so you actually have to start the claim and get that going if you don’t, you’ll be waiting forever for Telus to start the claim trust me on that when I waited two weeks for them to even tell me if they didn’t wanna start a claim just yet that they had to wait for some invoice so I called UPS and asked them to send me over the billing once I was connected to the billing department of UPS, I then asked them to send over the invoice to tell us so that way I could start a claim because otherwise you won’t be able to start a claim until God knows when it’s not like tell us really works too hard to get that invoice. Trust me on that one also, I would go honestly I would go above the sales reps and escalation department, they are great don’t get me wrong. They will give you a bunch of discounts and tell you that they’ll make sure this doesn’t happen again and blah blah blah but chances are your next phone that they give you as a replacement. It won’t be on the same contract. It’ll be twice as much as it was supposed to be, and none of the promises that they originally make will actually be valid or that’s just speaking and I’m still with Telus and I’m still dealing with billing problems In my contract, the one I originally signed on I haven’t seen those promises those discounts or any of that since the first day that I signed the agreement and escalation department promised me the world and here we are still giving two stars