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Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
I am beyond myself at this point. Ok this is great information sassafras thank you. I went to the App store and yes, the new version is there. BUT THERE IS STILL A HUGE ISSUE - Like you said, it asks you for a code which it never did before but I must have made it a trusted device so that no longer worked, so it asked me for a code because I have 2F turned on. So I used one of my 6 backup codes. I'm in, BUT HERE'S THE BAD NEWS - there is no longer the functionality to generate codes for 2F. You would go to Security Settings and it would have the 'Get code now' function. TODAY - that is gone. All you see is Password, Recovery method and 2-factor authentication Enabled but when you go into that, you just see backup codes. So for all of us with 2F turned on, we only have the backup codes to use. They will run out and I'll have to worry about having them with me ore replenishing them all the time. There should be a function that says "get code now' and it is gone.
It does say my 2F is enabled but the very bad news is that the My Telus app no longer provides 2F codes. That was one of the main reasons I installed it.
This is crazy.
So now what? I spent hours on the phone this week, opened a ticket, was told a manager would call me which of course did not happen.
I feel as if the only option is to turn off 2F which is an awful option in the world of cybercrime.
I am at a loss as to what to do now. This is a mess. Who do we tell about this new issue?
