Forum Discussion
Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
I can't even login to "My TELUS" on their website (using browser).
I keep getting a message that says it's down for maintenance. It's been giving me that message for over a day now.
FuzzyLogic
Community Power User
Community Power UserWhat URL are you using? I just logged into my account with my browser and the app without issue.
That's weird. The URL when I enter my credentials is:
First time i've run into this issue.
