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Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
my iphone 8 is impacted too. mytelus app briefly flashes then disappears. I use a backup method for 2 factor authentication until the mytelus app is fixed.
I have those backup codes printed out but I don't want to use them up. Luckily at this moment I can do without logging into My Telus or doing anything with my Security app but I am very disappointed that we are not getting updates on when this will be fixed. Or someone else suggested rolling back to the version that works until they fix this version. Nothing. Also someone mentioned frustrations with the automated voice system. It is brutal to get past the recorded voice and actually get through to a real person. I don't understand why Telus Support on X (Twitter) does not say something about the issue and at least confirm they are working on it. This is just so upsetting.
