Forum Discussion
unauthorized charge
I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself. Telus does not have an email address for billing disputes. After waiting for 45 minutes for a call ...
i had the same issue and called Telus customer service. i told me to contact pbm myself. why should i contact pbm while telus is the one make such "convenience" fraud go thru without my consent. so i had to turn up my voice so the cs ended up refunded the 3 payment amount to me but it's not the end of it cause the so call subscription was not cancelled per telus cs until i hv to go on pbm website to cancel by myself. i still hv few months of charges afterward that needs to get back to telus on this. i m sure i would change provider after the contract is ended. Why doesn't my roger's mobile and bell mobile have the issue? or maybe it's Telus so call simplifies billing process has the issue?
