Forum Discussion
Unable to upgrade phone
Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in ...
TELUS_Support
Official Support Team
Official Support TeamHi there, are you still having this issue?
Yes
- TELUS_Support
Have you tried from a browser? Have you refreshed the cache?
I can navigate to the page if I'm not logged in , but once I try accessing while logged in, it keeps saying there's a technical error. So I'm guessing it's account specific.
I upgraded my phone a month ago without any issue and want to upgrade my wife's phone now.
- TELUS_Support
Are you trying from the app or browser? Can you send us a screenshot?
