Forum Discussion
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to p...
Klaus I had the same issue and managed to have Telus transfer my line to a prepaid account (a talk and text number) so I got to keep my number plus have some minimal talk and test ability. It cost $100 for 365 days. I had to call Telus several times until I reached an agent who could do this. Her name was Eleanor if you're lucky enough to get her on the line. Good luck!
