Forum Discussion
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to p...
TELUS_Support
Official Support Team
Official Support TeamHi there, Prepaid service does not work outside of Canada. Would you want to put your mobility account on a vacation suspension instead?
For the next 2 to 3 months, I would need my number once a month, and therefore need it to be active. Kindly guide me to minimize the costs.
- TELUS_Support
Thanks, Klaus. We could look at downgrading your plan to the lowest cost possible. We'll send you a private message to assist
