Forum Discussion
Trouble Sending RCS Messages
Hello,
My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones.
Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enabled. I'm also not able to send RCS messages to Android users - until they first message me - which sometimes requires sending as an SMS first. RCS groups seem to be ok.
Between myself and Business Customer Care we've done the following:
- Turned off RCS messages, turned back on. Cleared cache and storage in Messages.
- Factory reset phone
- Returned new phone and received replacement phone
- Tried sending RCS messages on a brand new phone without transferring data or restoring from backup
- Went to a new sim card
- Tried new esim
- Tried same sim card in wife's phone - can't send messages either
- Went back to Pixel 7, that could send RCS messages without a problem.... It now has the same issues and can't send RCS messages as before
It's frustrating because message conversations flip back and forth between SMS and RCS. And I can't disable RCS because then I can't use the group chats.
I've had no success and really not sure what else to do...
10 Replies
TELUS_Support Can you speak about RCS carrier updates and Public Mobile? If there has been an update to RCS with an apple ios update does Telus push that out to all customers including Public Mobile? Reason I'm asking is my iphone lost RCS last week and apparently apple updated their RCS profile with ios26. I'm running ios18 and still do not have RCS working again along with many other Public Mobile customers. We are starting to wonder if we're ever going to get it back, as it's mandatory for group chats now. Please advise if you can, thanks.
TELUS_SupportOfficial Support Team
Hello hsbcejanvan, RCS issues are tricky since we don't have access to this system, we can only assist in case of regular SMS issue. I'm assuming something went wrong during the phone swap, do you still have your old devices? If you do, can you connect to Wi-Fi and turn off RCS in your old devices? Can you also confirm that your mobile data is working with and without Wi-Fi? Have a quick look here https://support.google.com/messages/answer/7189714?hl=en for more support info and keep us posted! Thanks!
Hello... thanks for your reply and suggestion - it's one that hasn't been made thus far.
I still have the old device... when I checked it previously while connected to wi-fi, it said RCS messages were not available for this device and to insert a sim card.
I did try the above link and went through with it. I'm assuming it worked, as I got turfed from all RCS group chats and my wife got notifications on her phone for each group, that I had left the group :D. After that, I did clear cache and storage for Messages and Carrier Settings, left for about 30mins and restarted the phone.. and no fix to the issue.
- TELUS_Support
Thanks for trying, were you able to find some support directly on the Google page? It may take up to 2 days before you start seeing a change or that your new device becomes fully register with RCS chat. I had this delay issue in the past when changing from an S23+ to an S25+. Sadly we don't have access to this service here so our support options are limited.
