Forum Discussion
Trouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Go...
TELUS_Support
Official Support Team
Official Support TeamHello hsbcejanvan, RCS issues are tricky since we don't have access to this system, we can only assist in case of regular SMS issue. I'm assuming something went wrong during the phone swap, do you still have your old devices? If you do, can you connect to Wi-Fi and turn off RCS in your old devices? Can you also confirm that your mobile data is working with and without Wi-Fi? Have a quick look here https://support.google.com/messages/answer/7189714?hl=en for more support info and keep us posted! Thanks!
Hello... thanks for your reply and suggestion - it's one that hasn't been made thus far.
I still have the old device... when I checked it previously while connected to wi-fi, it said RCS messages were not available for this device and to insert a sim card.
I did try the above link and went through with it. I'm assuming it worked, as I got turfed from all RCS group chats and my wife got notifications on her phone for each group, that I had left the group :D. After that, I did clear cache and storage for Messages and Carrier Settings, left for about 30mins and restarted the phone.. and no fix to the issue.
- TELUS_Support
Thanks for trying, were you able to find some support directly on the Google page? It may take up to 2 days before you start seeing a change or that your new device becomes fully register with RCS chat. I had this delay issue in the past when changing from an S23+ to an S25+. Sadly we don't have access to this service here so our support options are limited.
Thank you. No success as of yet. I'll keep checking out the Google Messages support pages.
- TELUS_Support
if your data is working (mobile or Wi-Fi) the issue is either directly with the RCS service or your device. For the moment I doubt it's a hardware issue so let us know if you find anything on the Google side of things. You can also try to turn it off for 24 hours and reconnect tomorrow.
