Forum Discussion
Temple
12 months agoNeighbour
Text functions not working
Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnec...
- 12 months ago
One more update - the representative did return my call, but he made some corrections and I needed to restart my phone, so I didn't get his message/callback until I completed that step. So, the resolution is that for anyone experiencing the same set of circumstances as me, it appears that there was a problem with the number porting. This was corrected by technical support and my phone appears to be working properly now.
Temple
12 months agoNeighbour
One more update - the representative did return my call, but he made some corrections and I needed to restart my phone, so I didn't get his message/callback until I completed that step. So, the resolution is that for anyone experiencing the same set of circumstances as me, it appears that there was a problem with the number porting. This was corrected by technical support and my phone appears to be working properly now.
- TELUS_Support12 months ago
Official Support Team
Glad to hear the issue is resolved Temple - can you mark your last update as the solution so other users can benefit from your solution?