Forum Discussion
Telus rural smart hub
I have been trying for two days to find someone that can give me plan options for my current Telus Hub. I have been on hold for over 7 hours back and further being put through every department known...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Were you able to get through to our team for assistance?
- It was quite a miserable experience, thankfully, the next day a very nice lady took her time to find someone that would help me. I really appreciated that. She stayed on the line with me for the 45 minute wait and then had to try a different department on hold for another 30 minutes to finally find a department that could assist. They changed my plan and now it is fixed. Only took 7 different people, haha.
The last lady restored my hope in customer service.
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