Forum Discussion
Solved
Telus phone not sending texts
Hi, my # is receiving texts just fine, able to make calls, and can use data, but for the last week I can't send texts (I have a second number which is why I’ve not dealt with this yet). The text just...
For anyone interested, the final solution to Telus texts not sending was changing the message centre in the Samsung messages app. I had to go to menu, settings, more settings, text messages, and change the +7 in message centre to +16475800172
TELUS_Support
Official Support Team
Official Support TeamIt sounds like you've done a thorough job troubleshooting the issue with sending texts. Given that you've already tried multiple phones and messaging apps, here are a few additional steps you can consider:
Check Message Center Number: Ensure that the message center number in your messaging app settings is correct. This number is crucial for SMS to work properly. You can usually find this under settings in your messaging app.
Network Settings Reset: Since you've already reset the mobile network settings, make sure to do it again after confirming the message center number, just to ensure everything is configured correctly.
SIM Card Issues: Sometimes, SIM cards can have issues even if they seem to work fine for calls and data. If possible, try using a different SIM card in your phone to see if texts can be sent.
Carrier Settings Update: Ensure your carrier settings are updated. Sometimes, issues can arise from outdated carrier settings, and updating can resolve them.
