Forum Discussion

Ericl's avatar
Ericl
Neighbour
11 months ago

Telus is not refunding the balance of my previous mobile account

I transferred my Telus mobile number to another service provider in August 2024. After the transfer, my account with Telus still has a balance of $40 that will expire in May, 2025. I have contacted T...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

We’d like to clarify that since this account was a prepaid account, we are unable to issue a refund. The only option would be to transfer the remaining balance to a TELUS postpaid account, where it could be used. However, as you do not currently have any other TELUS postpaid accounts, we are unable to proceed with this option. Thank you for understanding.

Ericl's avatar
Ericl
Neighbour
11 months ago

Thanks for your prompt reply to my post. However, I feel the option mentioned in your reply is not pro-customer.

  • Syaoran's avatar
    Syaoran
    All-Star
    11 months ago

    Pro customer or not.  It is clearly stated in the prepaid policy that there are no refunds.

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