Forum Discussion
TELUS Home Internet (fibre) keeps dropping every few hours router or line problem?
The past one week, my TELUS fibre connection has been cutting off unexpectedly many times throughout the day. The modem/ router displays the light of internet fades away (takes upto 30-60 seconds) an...
TELUS_Support
Official Support Team
Official Support TeamHi! Just following up, is this problem still occurring?
Thanks for sharing. I have the same issue and have gone through similar troubleshooting steps at home but nothing has worked.
My problem started in early October 2025, specifically after a Telus tech had pushed signal to my service to test aiming to see if my internet signal was strong enough during a discussion of upgrading my modem.
The tech said there seems to be no issue reported on Telus end. However after the signal test, the internet has been dropping real often, which is frustrating.
Help from Telus directly to resolve the issue would be appreciated.
- TELUS_Support
Hi there, thank you for sharing the details. We’re sorry to hear you’ve been experiencing connection drops after the signal test. To get this fixed, we recommend reaching out to our TELUS Technical Support team so they can run live diagnostics and review your equipment setup. You can contact them at support.telus.com/home-expert-sm
