Forum Discussion
TELUS GST Scam
TELUS has a good racket going with GST. Here is a prime example. I requested a credit for a billing issue. I was charged on my original bill, the amount of $14.00 + GST. When I received the credit, they only credited $13.33, meaning that when GST is credited to that amount, I received an additional credit of $0.67 for a total of $14.00CR. However, I originally paid $14.70 so TELUS pockets $0.70.
3 Replies
- A-B
Community Manager
There may be an answer in our reply posted here: https://forum.telus.com/discussions/my_mobility_account/inquiry-regarding-gst-calculation-on-bill-credits/172134
I read the posts but there is certainly no answer there. Let's review it. I was charged $14.00 for a service. GST is added to make that $14.70. I dispute the amount and the agent is okay with crediting me for the service. However, I was credited $13.33. The GST credit on that amount brings it to $14.00. I was charged $14.00 plus tax = $14.70. My credit is $14.00. Why do I lose $0.70?
Was on the phone again with Telus about this. The representative from the Philippines did not appear to understand the Telus billing system nor how tax is calculated.
