Forum Discussion

PhilBay's avatar
PhilBay
Neighbour
2 years ago

Swtich to Telus, suspend me 4 hours later, ask for impossible ID proof.

Friday I switch to Telus at Best Buy Mobile, I get 1 line with phone for me on Telus, 2 lines only on Koodo, all at onbce. 4 hours later I get suspended with an email. I call the next day, they ass...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
2 years ago

It sounds like Best Buy Mobile screwed up when they sold you the service. Normally you have to ID when you sign up. and they either didn't properly ID or they forgot to properly document it.

 

I did find "As of 2023, Quebec does not have a photo card for non-drivers. Residents may use their Quebec health insurance cards as ID, however, as they contain photos." The health card should have been sufficient. It's possible the person that spoke with you from Telus isn't aware of that since QC is the only province that does that.

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