Forum Discussion
Suspended Account: After submission to fraudfax@t
Opened new Telus mobile plan (TUES). Suspended Account (same day): After Document submission to [email protected] (day-2); Sent two email of 2x ID documents within 3 days (FRI today). Also visited Telus Store today to show 3rd ID doc to Telus store rep.
Old mobile provider has confirmed number port-out to Telus succeeded. No cellphone / no data (suspended) today.
What else should we do? How long should I wait?
thx for your advice/guidance.
a New Telus Customer
3 Replies
TELUS_SupportOfficial Support Team
Hello! We'll send you a private message to discuss this further, thanks.
[email protected] ? Is this a read email address? Why would you send documents there?
- TELUS_Support
Most likely due to it being our Fraud team's email address.
