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Telvic's avatar
Telvic
Neighbour
2 years ago

Stuck in a loop trying to port in, please help

 I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I a...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Do you still require assistance?

  • micttl's avatar
    micttl
    Neighbour
    7 months ago

    I tried to arrange port in old number to Telus prepaid from webportal or apps, but both are with some error code: [FailureReason [code=PV-413, description=numberPortItem.dslActionCode IS REQUIRED, field=numberPortItem.dslActionCode]]  But there is no space for dslActionCode. How can I arrange port in ? Please help. Thanks!

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      Hello micttl, we'll send you a private message since we'll need more information in order to help you, thanks! 

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