Streaming throttling

An update to the topic. Had to file a CCTS complaint as trying to talk to Telus about this was useless. It's like they are avoiding the word throttling at all costs. Following the complaint, a Telus resolution representative contacted me, and they finally acknowledged that they do indeed throttle - at least an acknowledgment of that in writing from them is a big win already! However, basically, their position is that they can throttle as much as their heart desires because that's in their terms of service. Now this complaint will go to the second stage of the investigating process, with CCTS participation. Let's see what they say. I assume they will side with Telus, but at least I will take pleasure in knowing that my complaint cost Telus more than it would take them to compensate me. Regardless, once the complaint is closed, I will switch to a different provider, even if there is no compensation for the device credits I will lose on my two phones.