Forum Discussion
Streaming throttling
Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps an...
TELUS_Support
Official Support Team
Official Support TeamWe've flagged this to our team to investigate. You always have the option of reaching out to our Mobility support team as well for investigation and troubleshooting.
With all due respect, you and I both know that this is a Telus wide issue which means this is a higher up decision made instead of a simple tech support issue, unless Telus decided to grow a heart and make decisions that benefit their clients, this won't get resoved.
Appreciate you taking part of the discussion though, it's not your fault at all, but this is truly a frustrating issue spreading across Canada looks like.
- TELUS_Support
You always have the option of having this escalated through our Mobility team so they can investigate your connection specifically to see if anything can be found.
Read, before you reply.
I haven’t been through this with tech support.
and, again, if you read the thread, you will notice that this isn’t a single area / device issue, this effects multiple users across different area.
Appreciate your suggestion, this is not the solution.
- TELUS_Support
We did read your posts. As you said, we didn't see you mention speaking with our Tech Support team. This is why it was suggested. Thanks.
