Forum Discussion

kusius's avatar
kusius
Friendly Neighbour
2 years ago

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps an...
wArpAtH's avatar
wArpAtH
Neighbour
2 years ago

Yes, the only workaround for it to work properly is with a VPN.

How do we issue a formal complain about this? I have 280gbs that I can't even use....

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

We've flagged this to our team to investigate. You always have the option of reaching out to our Mobility support team as well for investigation and troubleshooting.

  • iWillLift's avatar
    iWillLift
    Organizer
    2 years ago

    With all due respect, you and I both know that this is a Telus wide issue which means this is a higher up decision made instead of a simple tech support issue, unless Telus decided to grow a heart and make decisions that benefit their clients, this won't get resoved.
    Appreciate you taking part of the discussion though, it's not your fault at all, but this is truly a frustrating issue spreading across Canada looks like.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      You always have the option of having this escalated through our Mobility team so they can investigate your connection specifically to see if anything can be found.

      • iWillLift's avatar
        iWillLift
        Organizer
        2 years ago

        Read, before you reply.

        I haven’t been through this with tech support.

        and, again, if you read the thread, you will notice that this isn’t a single area / device issue, this effects multiple users across different area.

        Appreciate your suggestion, this is not the solution.

  • wArpAtH's avatar
    wArpAtH
    Neighbour
    2 years ago

    I already went down this router, trust me. First they asked me to restart my network settings, which I did but didn't really help at all. After this, I was told to get a new SIM card, which I also got and it didn't help with anything at all. Third time I called again and I was asked again to reset my network setting and they explained to me that the first person who did it, apparently did it wrong. However, this didn't fixed anything at all.

    Like I said, the only work around to fix this is getting a VPN. I have 4 lines with Telus and they are all experiencing the same issue. 

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