Streaming throttling

So after the known thread of Telus throttling mobile data, now YouTube completely stops working, video does not load…
Telus, how many lawsuits you planning on facing 2025?
This is an ACTUAL SCAM you know that right…

Like there is NO WAY this is legal…

And yes I’ve dont troubleshooting, I’m a 13 year IT professional, so please don’t ask.

Oh and Speed Test shows the download on your 5G full signal is 15 mbps… 

An update to the topic. Had to file a CCTS complaint as trying to talk to Telus about this was useless. It's like they are avoiding the word throttling at all costs. Following the complaint, a Telus resolution representative contacted me, and they finally acknowledged that they do indeed throttle - at least an acknowledgment of that in writing from them is a big win already! However, basically, their position is that they can throttle as much as their heart desires because that's in their terms of service. Now this complaint will go to the second stage of the investigating process, with CCTS participation. Let's see what they say. I assume they will side with Telus, but at least I will take pleasure in knowing that my complaint cost Telus more than it would take them to compensate me. Regardless, once the complaint is closed, I will switch to a different provider, even if there is no compensation for the device credits I will lose on my two phones.

Yes, the only workaround for it to work properly is with a VPN.

How do we issue a formal complain about this? I have 280gbs that I can't even use....

I’ve been having the EXACT same problem for months with Telus, every day I watch Twitch Stream and YouTube video and it stutter every few seconds or every few minutes, I work downtown Edmonton, full 5G+ cell reception, allow more data on 5G all settings correct.
Telus ABSOLUTELY throttling streaming service on data there is zero doubt cuz I had no issue when I’m using Wifi.
It’s honestly so sad and pathetic they have to do this while I’m paying for 150GB data and half of them is useless.
 

I'm here for the same reason as everyone else.

I've been daily watching Twitch and YouTube on the Telus network for the better part of 4 years. It's only within the past few weeks that this issue began. I'm a longtime internet user, I've been throttled before, I know exactly what it feels like.

I'll tell you right now, messing with the *only reason* I pay for a high data internet plan is a SURE FIRE way to lose my business. My first step was checking forums to see if this was a widespread issue.

My next step is checking the Bell forums to see if -their- customers are having any throttling issues. If not, it's goodbye Telus.

Imagine thinking you could just start hard-throttling us without even saying anything. It's not even the typical soft-throttling that ISPs do to alleviate traffic during high use periods. It's straight up 24/7 throttling of content.

I hope someone brings you to court because I never agreed to pay for high speed internet that's restricted to google searches and emails. I will be sending this story to every law firm in Canada with an interest in class actions.

Came here after having issues the last few weeks on Telus network as well. I just upgraded to the Z Fold 6 on a 150GB plan, and I cannot even watch a Twitch stream at 720p without constant buffering or stuttering. Pretty rediculous

I knew that my data would get throttled if I exceeded my monthly cap but I'm not even near it. I have 300gb among 4 phones and we barely 50gbs so far this month...

Ok so I did more research online about this, and people on reddit almost unanimously agree that Telus does tend to throttle video streaming traffic, and the solution is to use a VPN. The logic is, if Telus doesn’t know you’re streaming a video, they won’t throttle.

So I tried using icloud private relay, it only works in safari though, but oh wonder! 4K videos with no buffering at all. The quality on Youtube even defaults to 4K by itself.

I guess it is what it is, but I wonder if it’s even legal that Telus does this. I pay for my high speed data allotment assuming I can use my high speed data any way I want. But then it turns out I can’t.

I'm experiencing the same issues with Youtube and Twitch, I can only watch them on 720p without any buffering, every time I switch to 1080 on either of the apps the buffering starts and is unbearable to watch. I called TELUS and they made me restart my network settings and switch off my phone for a couple minutes. They told me to monitor my phone for at least 24 hours and they would call me back tomorrow at the same time to check if this fixed the issue. However, I tested both apps and the problem persist, it didn't change anything at all.

I honestly thought this had something to do with me leaving the country and using my roaming because I only been experiencing this since I came back from the US, about 2 weeks ago....  

Thanks for all your messages. I've walking around downtown Toronto with my wife, who has a Samsung, testing this thing. Youtube 4K or Twitch 1080 have terrible buffering everywhere around downtown Toronto, on 5G or LTE, on both our phones, whether in the app or in the browser. Youtube 1080p was acceptable but not what I would expect from Telus network. So it's not a phone or app issue. There was one random case though when we were inside a store with 2/4 bars of LTE reception - no buffering at all, lightning fast video rewinds.  

As I know, streaming videos even in 4K doesn't require much bandwidth. 25 mbps would be more than sufficient to have a decent viewing experience, and even LTE networks should be able to easily handle that. On my phone, speedtest shows 300/400+ mbps so I don't understand if it's all fake or what. But anyway, I believe that if Telus network wasn't good enough to handle 1080p Twitch streams, just in general the whole web browsing etc. experience on my phone would be unusable, but it's not, everything else is great. Just the video streaming has these weird issues, which leads me to believe that Telus purposely throttles video streaming speeds - unless there is another technical explanation I am not aware of, I am not a pro in the world of mobile networks. One of the main competitors seems to be doing that already - didn't test that myself but their 480p SD or 1080p HD streaming plans suggest they wouldn't allow customers to watch 4K content as well. But on Telus, I can't even watch a 1080p Twitch stream!

Tried calling customer support - waited for 30 min for someone to pick up, was redirected to a tech support team, waited for another 45 min, and just gave up. Maybe I'll try calling again but I don't think they can help.