Forum Discussion
Stream+ Prime account
Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus s...
TELUS_Support
Official Support Team
Official Support TeamHi can you send us a private message with the correct email address?
I was supposed to be refunded for stream plus within 3-5 days from 26/11 when I spoke with the 5th person in two days at that point (he said he had tech services submit the request for cancellation and refund). Because stream plus was charged against my son’s email [Mod Edit] on my visa (Telus ref. [Mod Edit]) Nov. 25.
So you won’t find the subscription against my account [Mod Edit] but the guy said it should have been.
And he said these notes he was putting in my Telus file at least.
[Mod Edit].
Nothing has been done and I cannot be charged again for a service I never received. Please help get this resolved.
I have wasted another 3 hours now today with two different people because the first one transferred me to EPP after having me on hold for an hour. And this guy has me on hold while he waits to get help from tech support. This is unacceptable. And I am very discouraged.
- TELUS_Support
Hi SheenaO1977 - we removed the personal information in your comments since we are focused on keeping your privacy safe.
We will send you a message to help with this situation
Ok thank you. Because I just got off the phone with someone after he kept putting me on hold for 3 hours and nothing resolved. He said a request was resubmitted for the cancellation and refund but I am not confident because he said he had no access to update the file.
- They've clearly rolled out Stream+ without properly testing the billing and subscription integrations. I bit the bullet and contacted tech support to get it resolved. They submitted an escalation ticket for it to be resolved in 4 business days.... 🙄
