Forum Discussion
Stop nickel and diming customers every step of the way.
I just signed up for Telus mobility on a bring your own device plan and received my first bill, more than three times higher than my monthly amount! Surely must be a mistake right? Nope. I was char...
Are there other charges you haven't mentioned that goes to the $110 you feel you were overcharged? Setting aside the partial charges due to the billing period adjustment I only see the $15 bundling discount.
The overcharges/unfair charges were:
- 15$ partial charges for the time while the sim card ws being shipped. I cant use the service, had to pay for other phone service, so I think its unfair to pay for that time.
- The discounts I qualified were not applied to the first prorated month of service, which should have totaled $14.
- The home service discount was not applied for the first month of prorated service, or the next month of service which was included on the bill, $15 each month.
So the total for my account alone was $59.My wife also has an account which we signed up for experienced similar charges, bringing the total to $110.
Sorry, I missed the part in your OP about 2 accounts. Be sure to send both account numbers to TELUS_Support and hopefully they can sort it out for you.
