Forum Discussion
Solved
SMS won’t work
just ported back to Telus from Rogers and discovered I can’t send or receive sms messages . This has also resulted in my iMessage being unable to send / receive on my number because it needs to send ...
I called in actually and as predicted the issue was server side. iMessage won’t work without sms and sms wasn’t provisioned properly. Everything is finally fixed now thanks!!
TELUS_Support
Official Support Team
Official Support TeamHello Mannj, can you receive phone calls on your phone now? If you can, the regular SMS (not Imessages) should work as well. We'll send you a private message soon in order to investigate further.
I called in actually and as predicted the issue was server side. iMessage won’t work without sms and sms wasn’t provisioned properly. Everything is finally fixed now thanks!!
- TELUS_Support
Thanks for the update Mannj and yes, if you were able to receive calls, it was not a porting related issue. Have a great day and thanks!
