Forum Discussion
Solved
SMS won’t work
just ported back to Telus from Rogers and discovered I can’t send or receive sms messages . This has also resulted in my iMessage being unable to send / receive on my number because it needs to send ...
I called in actually and as predicted the issue was server side. iMessage won’t work without sms and sms wasn’t provisioned properly. Everything is finally fixed now thanks!!
Yes
TELUS_SupportOfficial Support Team
Hello Mannj, can you receive phone calls on your phone now? If you can, the regular SMS (not Imessages) should work as well. We'll send you a private message soon in order to investigate further.
I called in actually and as predicted the issue was server side. iMessage won’t work without sms and sms wasn’t provisioned properly. Everything is finally fixed now thanks!!
- TELUS_Support
Thanks for the update Mannj and yes, if you were able to receive calls, it was not a porting related issue. Have a great day and thanks!
