Forum Discussion
SMS and MMS scam messages from email addresses
Is it not possible for Telus to block scam/phishing SMS and MMS messages that come from email addresses? On an Android phone there is now way to block them because it doesn't have a phone number associated with it.
2 Replies
Related to this, is there any transparency from Telus on 7726 reporting? I report the smishing items when I get them however, a thank you that your spam message report is complete seems nice but ineffective.
Is there a facility where we can see stats or entries showing that the ones we reported are now actually blocked?
I understand there is no requirement from any governing body or CASL to publish this info however it would be appreciated to know the effort that everyone takes to report these kinds of things is working.
TELUS_SupportOfficial Support Team
We understand how frustrating and concerning scam or phishing messages can be — especially when they come from email addresses, making them harder to block directly from your device. While we do have network-level filtering in place and work closely with industry partners to reduce unwanted messages, some spam messages can still get through, particularly those sent from email-to-text gateways. We recommend forwarding suspicious SMS or MMS messages to 7726 (SPAM). This helps us identify and block malicious senders more effectively.
