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huds4's avatar
huds4
Neighbour
3 years ago

Slow Telus Mobility Internet

I am experiencing very slow internet speeds with this new sim card I received today and I am very disappointed. Please see below for a screenshot of the issue. I am located in the Edmonton area

 

4 Replies

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    3 years ago

    All the SIM does is identify your phone  to the network. Your account settings determine the level of service you get. What happens if you move to other locations?

     

    • huds4's avatar
      huds4
      Neighbour
      3 years ago
      Im getting 250 mbps down and 30 mbps upload in downtown edmonton
      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        3 years ago

        So, it’s clearly not your SIM. Possibly signal strength in the geographic area where you notice slower internet is the issue. Being inside a building may reduce signal strength, as does distance from a cell tower. You can check locations of towers here.

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