Forum Discussion
Shipping label to return device takes days to receive??
Hello, I'm getting frustrated with Telus as a simple email apparently takes days to receive. I have an old phone that needs to be returned under their bring it back plan. I went to one of their p...
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for sharing all the details. I completely understand your frustration. The shipping label for the Bring-It-Back program should typically arrive via email. It sounds like there’s a delay or technical issue preventing the label from reaching your inbox. Have you checked your spam inbox? If you still require assistance, please send us a private message and we will see how we can help.
I also have an issue with obtaining my shipping label. When I check on the my telus app it shows as in progress since November 13th. I checked my spam mail and there was nothing sent
I only got the shipping label through assistance from this forum. On my telus app, it still says the order is processing since Oct 28.
- TELUS_Support
Hi there. if you require assistance, send us a private message. We are happy to help.
- TELUS_Support
Hey! We'll send you a PM to help you get that shipping label sorted out. It shouldn't still be showing as in progress since November 13th – we'll get this taken care of!
Hi there! Thanks! I seem to be unable to send back a PM but just wanted to confirm that as of this moment it still shows as in progress from November 13th and haven't received a shipping label as of this moment.
- TELUS_Support
Thanks for letting us know! That's super odd you should've received it by now. We'll send you a new label but we'll need to gather some information from you first. We'll send you another PM
