Forum Discussion
Service interruption, billing for unusable service, failure to provide support access
Device repeatedly (for over a year+) displays “Not registered on network” despite showing full signal bars. During these periods, I was unable to make or receive calls, send texts, or use mobile data...
It's a network issue - google it.
The Huawei Removal & Replacement (Rip-and-Replace): The federal government mandated that all Huawei gear be removed from 5G networks by 2024, and 4G by 2027. Removing existing infrastructure and replacing it with new, un-tuned hardware (Ericsson/Nokia/Samsung) is a highly complex process.
Improper Configuration of New Gear: Reports suggest that the new, non-Huawei equipment is sometimes improperly configured during the rush to replace old gear, causing "self-inflicted" network instability.
Network Congestion: As the network deals with the transition, it is experiencing capacity issues that are leading to slow speeds, particularly in high-traffic, rapidly growing urban areas.
Reduced Support Staff: There have been reports of reduced technician headcounts, which may slow the resolution of these infrastructure issues.
