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TomPilon's avatar
TomPilon
Friendly Neighbour
2 years ago

S23Ultra Telus 5G not working at all...

There you go.. S23 Ultra (not a phone issue) Telus 5G deal (not a network issue) No 5G at all...Only LTE+ or less... I tried everything! Network Reset, switch sim, hard reboot, etc... To no avail....
Syaoran's avatar
Syaoran
All-Star
2 years ago
If you are in am area you know has 5G. Is the device purchased from Telus? If not. Are you sure it supports the n66 or whatever 5G band is deployed where you are trying to use it? If your SIM is more than a few years old. You might want to replace the SIM to see if that resolves it or convert your pSIM to an eSIM.
TomPilon's avatar
TomPilon
Friendly Neighbour
2 years ago
How to know if it's n66 friendly???
  • Syaoran's avatar
    Syaoran
    All-Star
    2 years ago
    What is the model number of the device? As an example, mine is a SM-S918U. You can find that under About Phone in Settings.
    • TomPilon's avatar
      TomPilon
      Friendly Neighbour
      2 years ago
      SM-S918B
      • Syaoran's avatar
        Syaoran
        All-Star
        2 years ago
        That model has a lot of versions. Under Settings, About Phone, Software Version. What is the Service Provider Software Version? As an example, mine is TMB/TMB/XAA/XAU. Is the device dual-pSIM (pSIM is physical SIM) or 1 pSIM and 1 eSIM?
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