Forum Discussion
S22 Security Patches/Updates
I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them. Is this a Telus issue/feature? thanks ...
SuperFred
Community Manager
Community ManagerHello KnightShadey at this point feel free to contact their mobile tech support team to let them know about the missing update on your phone. They'll need to open a trouble ticket and launch an investigation.
SF, already did that last missed update in April, both with Business support (not just single phone issue but MDM deployments) and via 611 (speaking with tech support), and this isn't the first time (there is no OTA discussion thread) but this is a long-time TELUS issue. Ticket just changes who tells you "It's Samsung's fault". When ALL we want is an HONEST Update of Status , even if it's "Sorry, it'll be delayed [REAL TIMEFRAME]" , not just the obvious 'No News means No Update".
Their solution "We don't know, you should contact Samsung (already did that similar to PowderJockey)" and then advised to "visit a dealership" , who continued the circle-twerk with "we have no information... you really should be contacting 611 & Samsung..." Corporate dealers are no longer what they used to be either, just glorified consumer dealerships selling the latest flavour-du-jour modems, VOIP and security.
The frustrating thing is that with the OTA discussion thread gone from the neighbourhood [dead link], and the OTA schedules usually being published AFTER the fact... and even then not being correct, there seems to be less effort in Software updates, at a time when security patches are more and MORE Critical. This isn't just wanting feature updates (for some people that's definitely it with the One UI 6.1 AI update), but this is now 3-4 MONTHS without security updates or even an accurate status update. And this isn't the first time BY FAR.
The lack of even an advisory "this batch of updates have been delayed, but is still coming / isn't coming..." ANYTHING, shows a lack of respect and understanding of the importance of software for mobile phones. The OTA Update schedule is treated like a pass-time instead of the customer-facing side of a vital product. Perhaps it needs to be moved inside the Telus mobility site to be treated like s product. Not that Bell or Rogers is much better at this.
There's enough blame to go around, but it just reinforces the TRUTH that carriers need to be removed from the process. Apple's model works (beta test to a subset of users, then release to everyone), the current Samsung model will be worse once AI security exploits increase, having people in between just makes it a bigger problem. Security updates should happen ASAFP, whereas feature updates can wait and get the whole TELUS wallpaper treatment. With the knowledge that the FAILURE there are a TELUS product as much as any bragging about network speed/coverage/etc
"Contact 611" at this point is like "please continue to hold, we value your business... your call is important to us.."
- SuperFred
I understand and at this point, not much I can do but I'll try to find more information. The answer will most likely be between Samsung and the Telus product manager in charge of Samsung devices.
I'll keep you posted if I can dig up some information. Maybe this is a CRTC complaint. Cyber security, is not something to mess with, and this is a 'Joke' of a process. Shameful all around.
Yeah, definitely. I already stated that in a post that has now been deleted.... errrr..... "archived";
https://forum.telus.com/t5/contentarchivals/contentarchivedpage/message-uid/150117#M14074
However, thread is still the TOP result on google if you search "Telus OTA" , and can be viewed with Google's cached copy.
Also, that thread, along with this and the other thread, knocking the official Telus OTA Schedule out of top 3 spots. 🤣 Brilliant, somehow we've made the issue worse by discussing it. 🙃🤦🏻:male_sign:😜
It seems like there is more activity deflecting/hiding the shortcomings, and more effort to control the complaints than just getting someone to type the following:
" Sorry (very Canadian opening, but could use 'Unfortunately'), an issue was discovered in our intended release, we(telus) / they(samsung) are preparing a fix, we will update with a new ETA ASAFP..."
(* hopefully at least a day BEFORE the update Dumps on people, so you can prepare your KNOX deployments).
Of course this update dropped Tuesday night WITHOUT WARNING after work while out watching hockey.... so not an ideal time to manage things, to say the least. 🤬
These seem like basic customer service items in a CRUCIAL area of SECURITY that is getting more and more high stakes. It's like an afterthought, until they want to sell you Telus Security or Samsung Knox, and then wonder why the feedback is " Do NOT recommend". 🤔
I don't want apologies, I just want sincere commitment to "Do Better". 🤙
