Forum Discussion
S22 Security Patches/Updates
I'm wondering why the S22 series is no longer receiving the monthly security patches. Yet, Samsung states the S22 is still on the list to receive them. Is this a Telus issue/feature? thanks ...
SuperFred
Community Manager
Community ManagerHello Powderjockey what is the latest One UI version in your phone? Were you able to contact Samsung directly regarding your security updates? My S23+ shows SMR Apr-2024 Release 1 under Security software version and under Android security patch level, April 1, 2024.
Reply from Samsung,
Thank you for contacting Samsung Canada Customer Care.
I understand your concern regarding updates on device. We're sorry for any inconvenience. Let me help you with the information. Samsung recommends waiting a few days (up to a week) to give the service provider time to roll out the update. Service providers schedule updates to be delivered in batches. It is possible that the update is not received immediately after the initial launch. Other variables that can impact delivery include how many devices are in need of the update and how large the update is. Software updates are provided when they are stable and secure for your specific device. To check for updates, go to Settings > Software Update > Download and Install. This will ensure that you have the latest version installed. We'd request you to wait and check. Once it receives you will be notified to update it.
If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat or email support.
Thank you for your cooperation,
Sincerely,Shawn.Samsung Canada Customer Support
Thank you for contacting Samsung Canada Customer Care.
I understand your concern regarding updates on device. We're sorry for any inconvenience. Let me help you with the information. Samsung recommends waiting a few days (up to a week) to give the service provider time to roll out the update. Service providers schedule updates to be delivered in batches. It is possible that the update is not received immediately after the initial launch. Other variables that can impact delivery include how many devices are in need of the update and how large the update is. Software updates are provided when they are stable and secure for your specific device. To check for updates, go to Settings > Software Update > Download and Install. This will ensure that you have the latest version installed. We'd request you to wait and check. Once it receives you will be notified to update it.
If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat or email support.
Thank you for your cooperation,
Sincerely,Shawn.Samsung Canada Customer Support
