Forum Discussion

draff12's avatar
draff12
Neighbour
5 years ago

Roaming Charges Even with Cellular Turned Off

Need help. I'm currently in Thailand on a 45 day trip. I've had my cellular turned off since I boarded my flight in Vancouver but I just received my latest mobility bill via email. They charged me a ...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

There have been many complaints of phones leaking to the local data network. Even a few bytes can trigger an Easy Roam bill. Use of Airplane mode, or removing the SIM until you need it should stop the leakage.

You should be receiving SMS indicating you have triggered Easy Roam each day.

*IF* your data use is truly tiny, you can contact Telus, and see if they can reverse the fees. I suggest their Twitter @TELUSSupport or Facebook https://www.facebook.com/telus for help.

 

  • draff12's avatar
    draff12
    Neighbour
    5 years ago

    Yes, I thought I would receive some kind of notification each day that I was being charged for EasyRoam but I only received one text. That was the day I landed in Thailand....nothing since then. I tried to put my phone on Airplane mode but my texts weren't going through. I will definitely be contacting Telus to see if they can reverse the fees. 

     

    Thanks for your help.

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      5 years ago

      If you were sending texts, that would trigger Easy Roam, unless using iPhone, Messages, and connected to Wi-Fi.

       

      • draff12's avatar
        draff12
        Neighbour
        5 years ago

        I can only text while connected to wifi so that can't be it.

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