Forum Discussion
Return Phone issues
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another...
Good suggestions thanks. I just spoke to a Telus support person and he said that once you port your line out it cancels the bring it back agreement and you cannot return the phone. This is unreasonable to me and I am fighting it. I've filed a complaint with BBB with the only Telus remedy to accept the phone back. I'm willing to accept any damage costs to the phone.
I just found this out today.. 2nd time going to a telus store today to return my phone. He said that in order to do the return that I should have gone to the telus store with the phone and they would put a temp # on the phone for you.. (cost ? ) Then I go to the new carrier and get everything done. After that I am supposes to return to telus to return the origian BIB phone. This seems rediculas and no where in the contracts or the forms posted by telus is this information available.
- You are in for a big runaround…don’t trust Telus online or in the store they give conflicting information to frustrate you.
