Forum Discussion
Return Phone issues
I have been communicating with Telus by phone, text, and i person for the last month, trying to return a Bring it Back phone. After considering Telus' renewal options, we decided to switch to another...
I am sure you have done this
What happens at the end of my contract?
At the end of your 2-year contract, you will need to decide if you want to either:
Return your device to a participating TELUS location, or
- Keep the phone and pay the Bring-It-Back™ Program Amount that was provided to you at the start of your contract
Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back™ information, including notification banners that remind you to return your device.
May I suggest that you do up a simple letter saying On this date I came to return my Bring it back phone and the Telus store employee said they cannot take it back. If they do not take it back have them sign letter.
Or some other way to prove later you tried to return it. Be able to show you tried to return on time.
File a complaint with BBB against Telus refusing to take it back, again to have a timeline established.
Then come back here and PM TELUS_Support with this information
Good suggestions thanks. I just spoke to a Telus support person and he said that once you port your line out it cancels the bring it back agreement and you cannot return the phone. This is unreasonable to me and I am fighting it. I've filed a complaint with BBB with the only Telus remedy to accept the phone back. I'm willing to accept any damage costs to the phone.
I just found this out today.. 2nd time going to a telus store today to return my phone. He said that in order to do the return that I should have gone to the telus store with the phone and they would put a temp # on the phone for you.. (cost ? ) Then I go to the new carrier and get everything done. After that I am supposes to return to telus to return the origian BIB phone. This seems rediculas and no where in the contracts or the forms posted by telus is this information available.
- You are in for a big runaround…don’t trust Telus online or in the store they give conflicting information to frustrate you.
