Forum Discussion
Request for Resolution of Unsolicited Billing with Koodo Mobil
I have never subscribed to Koodo services. In early July, one of your third-party agents visited my home and recommended Telus services. He was aware that we were already using Telus internet and had...
I had similar experience.
I received a call from Koodo about their offers. Some of it sounded good I said, but don’t want any changes right now. Next thing I know I get message that my bill is ready and it was more than what I was paying for my original plan. They had changed my plan without my permission.
I spent 2.5 hours on the phone trying to straighten out this mess. It was awful awful experience. I was told the plan was put back to what I originally had.
Funny thing they said they would change it back to the original plan but they needed to charge me a $15 fee to change my plan to what I originally had.
WHAT!!!
I told them no and they were persistent that they needed to charge it. I didn’t back down and they finally waived the fee.
It is totally unacceptable the ignorance of Koodo and their representatives, I was so stressed and it was my birthday. My whole weekend was totally ruined.
Then I checked my account the next day and It was supposed to be 5G speed and they put me on 4G. Which was not my original plan.
