Forum Discussion
Merchant Is Refusing to Comply With Return Policy
Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he...
The manager is the one who said that I can't return the phone. Since the CRTC policy has the same timeframe as Telus', independent stores can't use that as a loophole nowadays. If Telus proves unhelpful, the CRTC might not.
"independent stores can't use that as a loophole nowadays" Sadly, I believe they still are. So the CRTC might be your only recourse here unless you can convince the manager to change their mind.
