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Edwinlam1388's avatar
Edwinlam1388
Neighbour
7 months ago

Questions about mobility bills

I signed an agreement on Nov 30 2024 , it was about a $15 bill credit for my mobile service , and it last for 24 months. However, I just received the bill and found that the $15 bill credit didn't apply. Would you explain what happened?

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello Edwinlam1388, we'll need access to your TELUS account in order to answer your question. We'll send you a private message soon, thanks!

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hello Edwinlam1388, we did sent you a message last Monday, we'll try to send you another, thanks!