Forum Discussion
Promotions department
I kept getting calls from Telus Promotions about getting a new phone. Finally said OK. I am getting emails from Telus, and even got a phone sent to me, but it was the wrong one. Now I;ve had to pu...
I got emails from Telus, and the order for the phone showed up on my Telus account, so I assume it was legitimate. I just don't understand why it needs to be so complicated, and why different Telus departments (Customer Services, and Promotions) can communicate with each other. I have now been told my order has to be reviewed by customer services, which is more time on the phone trying to get through to them.
TELUS_SupportOfficial Support Team
Hello Swansonp, I am so sorry you’re going through this. It is incredibly frustrating to feel like you’re doing a company a "favor" by upgrading, only to be met with hours of hold music and shipping errors. Our goal here is always to protect our customers and sometimes it can be annoying, I agree. We'll send you a private message shortly in order to investigate this further and many thanks for your patience.
