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CrashFix's avatar
CrashFix
Neighbour
6 years ago
Solved

Price Dropped on phone after order placed.

I ordered a Samsung S10e online last Thursday, today I look & there s a $310 promo on the phone (Cheaper than what I paid) & I haven't even received my phone yet.

 

Does anyone know, if I contact Telus is they will extend the promo to me?

  • Elky64's avatar
    Elky64
    6 years ago

    Had this happen to me after purchasing the LG G8X ThinQ w/DualScreen. Price dropped a few hundred (promo) a week or so later so called in, had no issues whatsoever getting them to do an adjustment/credit.

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  • polecat's avatar
    polecat
    All-Star
    6 years ago

    CrashFix  We are customers only here. Bottom of this page click on contact us --- new page with chat and other ways to talk to telus. Good luck Polecat

    • CrashFix's avatar
      CrashFix
      Neighbour
      6 years ago

      Thanks for the reply Polecat. I tried contacting them but the person on chat couldn't help & due to Covid they are swamped. They said I had to contact the online sales team, (3-4 day wait for a reply expected).

       

      I just thought someone in here might know.

       

      Cheers

      • Elky64's avatar
        Elky64
        Ambassador
        6 years ago

        Had this happen to me after purchasing the LG G8X ThinQ w/DualScreen. Price dropped a few hundred (promo) a week or so later so called in, had no issues whatsoever getting them to do an adjustment/credit.

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