Forum Discussion
Prepaid Bonus100
The 2gb monthly data allocation promo on the Prepaid yearly had been deactivated for unknown reasons. Does anyone know how to contact Telus regarding this issue?
3 Replies
TELUS_SupportOfficial Support Team
Hi there, thank you for reaching out. Since we can’t discuss account details publicly, please send us a private message with your account information so we can review why the data promo was removed.
I tried emailing but either the emails are bounced or receive no response.
The virtual chat gets nowhere.
Then the callback is the start of the denial. I been told the promo BONUS100 didn’t exist by the CSR.Then the retention department would constantly be put on hold and/or changing representatives. The last time the wait was well over an hour before I had to leave for work. I informed the rep I had to leave for work and provided a callback number. I was still put on hold instead of the courtesy of a return call with an explanation.
Through the Telus Neighborhood form I was ask to use the verification link and yet still crickets.
It ironic that as a telecom company, Telus, completely fails in communication.
The contract I signed clearly states what I asking for. For Telus to fulfill their obligation. I have an email and a printed contract and yet still been denied an explanation.
The lack of courtesy and disrespect is truly appalling.
- TELUS_Support
Hello FortuneKookie, we got your message and we'll escalate this situation to a team with more access. We'll send you more details later in private, thanks!
