Prepaid Balance Over $100 Disappeared

Thank you Telus support today. You have solved this issue for me with prompt & professional service. Greatly appreciated.

When a balance is loaded to an account and you've got data enabled in some way (but without a data plan) then any time there's a request like browsing online etc. then a charge would incur. In cases like this, we could definitely put a data block on the account if desired. Regardless, we'd need to check the transaction history to confirm what's happening here. We'll send you a private message to discuss further.