Forum Discussion

Neighbour

3 years ago

Solved

Poor Service Reception

How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that di...

dropped calls

poor connection

service

dru
3 years ago
I'd recommend connecting with technical support for two reasons:

- the team can identify a potential issue with the site or
- aggregate it with like-issues from others to prioritize a fix

In the mean-time, if it's affecting calls within your home, you can set up wifi calling to bridge the gap.

FuzzyLogic

Community Power User

3 years ago

I live in downtown Edmonton and have a similar situation. Depending where I am in my condo (lot's of concrete) I have to rely on wi-fi calling. Currently seeing 2 bars on my phone. Based on this site the nearest Telus cell tower is about 4 blocks away (with many highrises between me and the tower):

Canadian Cellular Towers Map (ertyu.org)

There is an option to report issues on the Telus coverage map here:

5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS