Forum Discussion

Neighbour

26 days ago

Poor customer service!

Dear Telus Customer Support Team, I am writing to formally express my dissatisfaction with the customer service experience I had during my recent call to your support line on around 6pm on Nov 20...

Icon for Official Support Team rank

Official Support Team

26 days ago

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.

Related Content

Poor service
Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , s...
Solved
Mannguy
4 years ago
3.4KViews
2Comments
Contacting Customer Service
Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times ...
Solved
ShawnH
3 years ago
13KViews
7Comments
Customer service? Where?
My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on...
Solved
JimRockford_PI
2 years ago
1.9KViews
3Comments
Poor Service in the City
Lethbridge has some neighbourhoods were cell service is bad and people cannot make calls from inside their houses. Why has nothing been done to fix this?
Solved
DanicaL
6 months ago
280Views
1Comment
Poor cell service in North Calgary
I’ve noticed in the last month or so that 5G/5G+ service in Evanston, Sage Hill, and Carrington in North Calgary has been awful. Data does not work, and I only get like 1 bar around the neighbourhood...
Solved
Egranado
2 years ago
2.5KViews
1Comment